At Olivier Ides, we want you to be fully satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns and refunds are accepted for orders placed through our website.
Returns
We accept returns for items that are unused, in their original packaging, and in the same condition that you received them. To be eligible, the return request must be made within 7 days of receiving your order. Customers are responsible for the shipping costs of returning the item.
Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or quality reasons. These include consumable products, items damaged after delivery, or goods not in their original condition.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment. Since we only accept Cash on Delivery (COD), refunds will be arranged through direct communication with our support team.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to request an exchange for the same item, please contact us with proof of damage or defect.
Process for Returns
To request a return or refund, please contact us at [email protected] with your order number, proof of purchase, and reason for return. Our support team will guide you through the process.
Worldwide Policy
As Olivier Ides operates worldwide, return shipping times and processes may vary depending on your location. We strive to make the process smooth and efficient for all customers.